Delivery & Returns

09/07/2020

Dispatch:

Our orders are dispatched within 1-3 working days if not earlier. Please allow a little more time during sales and offer periods. 

Delivery:

All of our deliveries are tracked from WA.

Economy deliveries are made via sendle unless the Australia Post method is selected and can take up to 3 working days to be collected after your dispatch email as we are considered as rural (not usually the case however we do like to mention this).

WA orders are usually delivered between 1-5 working days depending on your location ( Metro is usually 1-2  working days)

Please allow 5-14 business days for delivery outside of WA should you need your order before a certain date please contact us.

The Economy shipping method will be sent via sendle if your address is in their zoning who can take up to 3 working days to collect from us as we are now considered rural. 

Australia Post we have found to be quicker than sendle however we cannot guarantee this. 

From time to time we may upgrade free of charge to Australia post when the economy rate has been selected depending on the size of your parcel

Free delivery is available on all orders over $60 within Australia enter code FREEDEL at check out to apply this offer. Deliveries made with this option will usually be via the flat rate delivery method with sendle if your address is in their zoning. We will not send any orders via express when the code is used. 

DELIVERY IS FREE TO ADDRESSES IN ROLEYSTONE WA 6111 - Please enter ROLEYSTONE at check out. Should you have any other discount code please contact us to place your order. 

Returns:

Treats unfortunately cannot be returned, should you receive your order and it has been damaged please contact us within 10 business days. Should you wish to return other items please contact us at hello@cooperskingdom.com

Returns that have been agreed by us:

Customer will need to pay the return shipping fee. 

Orders over 10 business days from delivery date cannot be returned 

International orders:

Please only order items in line with your local customs laws. Some countries may charge import tax this is the customers responsibility to make payment for these charges.

We currently ship to Europe, USA & Canada All international orders can purchase up to 1kg please contact us if you are unsure before placing your order. 

International orders should be received within 15 business days. Should you have not received your order please contact us on hello@cooperskingdom.com